Whitepaper archive
Gain Internet of Things insight from Machine Learning with SAP and Red Hat
Across industries, Internet of Things (IoT) devices collect massive volumes of detailed data about their characteristics and operating conditions. The data from each device can be compared with a large dataset collected from si...
Cultivating customer loyalty by supporting choice making
Every customer likes to choose from a wide array of options, right? Well, maybe not. Behavioural scientists have been researching consumer choice making for decades. And the results indicate that it isn’t quite that simple. In ...
Scale your business with Self-service
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a...
Your guide to omnichannel support
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most busines...
6 Tips for building a thriving help center
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues ...
Molecular Health supports SAP HANA Clinical Data Warehouse with Red Hat
Molecular Health, a leading biomedicine company, uses big data analytics to provide comprehensive medical and therapeutic services. The company previously used a SUSE Linux platform to support its SAP HANA environment for its c...
Automated, workshop-free SAP HANA and SAP S/4 HANA ERP future readiness assessment
Red Hat and independent analyst and advisor West Trax have partnered to create a vendor-neutral approach to gain insight into SAP® system and support a common understanding between all stakeholders. The West Trax Future Readine...
Sunrise Communications Standardizes on cost-effective Red Hat Software
Sunrise Communications, Switzerland’s largest private telecommunications provider, must balance quickly launching new, competitively priced services with meeting strict data protection, security, and stability standards. To ach...
The Future of Enterprise DevOps: What You Need to Know
This eBook contains five articles that explain how DevOps was formed and propose what the future holds for this now essential app building methodology: 1. A History of DevOps 2. ARA: The Means and End of Your Digital Transform...
Practical DevOps Using ARA
Applications and services are made up of more components and integrations today than they were just a few years ago. Coupled with a much more competitive business world, this complexity has changed everything for both developme...