Scale your business with Self-service
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place.
If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Microsoft 365 Recovery Best Practices
Recoverability isn’t a given with Microsoft 365. The fact that organizations need to back up their Microsoft 365 deployments has been well established. As important as backups might be, however, there is one critical item that always seems to get left out of the conversation. That item is recoverability. ...
7 Critical Reasons for Microsoft 365 Backup
You have 7 critical reasons to protect your Microsoft 365 data. This 5-minute easy-to-read document helps you convince your managers and peers that your organization needs Microsoft 365 data protection. ...
Micosoft 365 Backup For Dummies
Get this easy-to-read e-book For Dummies, and learn how to best backup and protect your Microsoft 365 data. It’s your data, it’s your responsibility to protect it! ...
10 Best Practices to Improve Recovery Objectives
Read this white paper to learn the best practices to help you achieve and optimize your personal recovery objectives.
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5 Reasons to Switch Backup
Most legacy backup solutions in the market today aren’t very good. Challenges include IT admins lack the time, resources and energy to proactively tackle real business challenges. The frustration is real!
You’re not alone. IT pros around the globe feel your pain! This quick read is designed to help you understand the most common reasons other organizations have switched their primary backup solution and why now is the best time to make this switch. ...
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Wikibon says Autonomous Database leads the way
Experience a game-changing reduction in complexity and excellent distributed processing with...