From customer engagement, support, and sales, through to IT infrastructure, processes, code development, and solution delivery, AI is expanding in use cases and gaining momentum across all industries.
According to IDC, the market is expected to exceed US$423 billion by 2027 with a 5-year compound annual growth rate (CAGR) of 26.9%, with many businesses focusing their AI initiatives on improving operational efficiency, customer experience, and productivity.1
Amidst this rapid evolution, leaders are under pressure to identify,...