The Total Economic ImpacTM Of The IBM Automation Platform For Digital Business

IBM commissioned Forrester Consulting to examine the potential ROI enterprises may realize by implementing the IBM Automation Platform for Digital Business. The purpose of this Total Economic Impact (TEI) study is to provide readers with a framework to evaluate the potential financial impact of the IBM Automation Platform for Digital Business on their organizations. Cost Savings And Business Benefits Enabled By IBM’s Automation Platform. ...more

Reinventing Workflows - Power Your Digital Transformation And Drive Greater Impact By Modernizing Processes

The digital transformation imperative has now entered its teenage years, complete with growth spurts and awkward phases. What began as a mad dash to update and design customer-facing processes, remains - at its core - a challenging imperative to reenvision how work gets done at both the individual workflow and enterprise level. Since the beginning, true digital transformation has been the work of business process professionals. Their job is to find the right balance of process discipline, business insights, and technology to drive continuous im ...more

Move Beyond RPA to Deliver Hyperautomation

Enterprise architecture and technology innovation leaders lack a defined strategy to scale automation with tactical and strategic goals. They must deliver end-to-end automation beyond RPA by combining complementary technologies to augment business processes. Gartner calls this “hyperautomation". ...more

The Total Economic Impact™ Of The IBM Automation Platform For Digital Business

IBM commissioned Forrester Consulting to examine the potential ROI enterprises may realize by implementing the IBM Automation Platform for Digital Business. The purpose of this Total Economic Impact (TEI) study is to provide readers with a framework to evaluate the potential financial impact of the IBM Automation Platform for Digital Business on their organizations. Cost Savings And Business Benefits Enabled By IBM’s Automation Platform. ...more

The New Remote Work Era: Trends in the Distributed Workforce

Thanks to improvements in digital workspace technology over the past several years, distributed workforces—with all their benefits—became an increasingly viable option for businesses. But despite the promise of cost savings, business agility, and employee flexibility, leadership inertia and fears thwarted most widespread attempts at this paradigm shift. Would employees stay on task outside a physical office space? Would company culture survive? As we’ve come to see, these fears—while understandable—were unwarranted. With an accelerated cr ...more

The Total Economic Impact^TM Of Slack For Technical Teams

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack on their organizations. ...more

Navigating the Disruption of Work - The 5 major Accelerations Happening Right Now

One of the many shocking things about a pandemic is how quickly the unimaginable becomes the inevitable. In less than 72 hours, even the world’s most traditional companies transitioned from office-based to working from home. Everyone could see that the word “work” was about to be redefined. The transition was head-spinning. In those first hours, days and weeks, companies across every industry stepped through what looked like a playbook (if only a pandemic playbook existed). They moved, in sequence, from “keeping the lights on” to imagi ...more

How Zendesk uses slack - manage incidents and stay ahead of risk

When technology is the core of your business, managing risk is a 24/7 concern. There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised. And for platform companies like Zendesk, there’s also the risk of fraud and abuse. Spammers using the platform to send mass unwanted emails. Brand impersonators, intent on spear phishing. Scammers using Talk, Zendesk’s call c ...more

The collaboration checklist - 8 questions every IT leader should ask

Collaboration software can do much more than simple messaging or conferencing. Choose the right platform and you’ll streamline and accelerate work across the entire company. But only if you make the right choice. These eight questions will help. ...more