Travellers just want to get where they’re going, and you just want to help. Sure, you want to cut costs too and sometimes travellers don’t pick the cheapest flight or the room rate you negotiated – but that doesn’t mean they need more rules and restrictions. It doesn’t mean you have to be a policy officer. It doesn’t mean compliance needs more complexity than it currently offers.
It simply means business travellers need more guidance, more communication, a better understanding of the rules, and a little trust.
In a challenging labour market,
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