Whitepaper archive
Identifying and Reporting Benefits Tax Is an Essential but Complex Job – Let Artificial Intelligence and Machine Learning Do the Heavy Lifting
Managing ever changing employee benefit tax regulations can incur a high cost for businesses but it’s not a spend management step you can skip — and with automation you don’t have to. With the prevalence of hybrid working, cha...
The hidden cost of expense fraud and non-compliance
Keeping a tight rein on finances is one of businesses’ biggest challenges: from ensuring that employee expense claims and invoices are submitted in the right format, to avoiding any human error in the finance department, organi...
Empowering your people: How executives can jump-start the flexible workplace
The best-prepared organizations have optimized processes needed to keep the organization running smoothly, offer benefits and training that employees value, and are ready for the next shift in employee expectations— whatever or...
Learning from Incident Response: 2022 Year in Review
Between January and December 2022, Secureworks® assisted in the containment and remediation of over 500 security incidents. Visibility of these real-world incidents provided Secureworks Counter Threat Unit™ (CTU) researchers wi...
2022: State of the Threat
Learn how the threat landscape has evolved over the last twelve months, with a clear focus on Secureworks’ first-hand observations of threat actor tooling and behaviors. The report reviews changes in the ransomware landscape, a...
Beyond the Endpoint
"Secure the endpoint” instructed the old model of cybersecurity. But endpoint-centric security can no longer protect your precious data the way it once was able. That’s because cybersecurity incidents now originate from almost ...
The digital-first customer service playbook
A handy guide to resolving issues faster and transforming the customer experience with Slack as your digital HQ. Not long ago, getting good customer service meant jumping through hoops. If you needed help, it might require mai...
Supercharge your support agents with Slack
Your ability to provide fast yet human service can make or break customer relationships. Every negative interaction is a potential deal-breaker. Nearly 50% of customers say they would switch to a competitor after only one bad e...
Transform your customer service with real-time, white-glove support
In this guide, we’ll explore how you can use Slack as your productivity platform to enable your agents to: • Accelerate work with automation using no-code workflows • Share and search knowledge to ramp up new agents and empo...
5 proven ways to cut through the noise of digital-first sales
The great thing about our connected world is that you can reach anyone, anywhere, anytime. The bad thing? Your sales leads are tired of being found anywhere, anytime. Sales has never been harder, largely because of how easy i...