Whitepaper archive
Supercharge your support agents with Slack
Your ability to provide fast yet human service can make or break customer relationships. Every negative interaction is a potential deal-breaker. Nearly 50% of customers say they would switch to a competitor after only one bad e...
State of Work Report ’23 IT trends
The world of work has undergone a seismic shift over the past few years. In 2019, when we last reported on the State of Work, the biggest challenge that sales teams faced was misalignment. Fast-forward to today, and the picture...
Digital transformation: How IT leaders can improve productivity in every department
In today’s turbulent economic conditions, companies everywhere are looking for ways to steer their ships into calmer waters. The practical solution involves charting a course for improving business value in every department, bu...
The Total Economic Impact™ Of Slack For Technical Teams
Slack is a productivity and collaboration application utilized on a daily basis by technical teams, including developers, engineers, and IT staff. By consolidating their tasks within Slack using integrations and native workflow...
The future of intelligent productivity, powered by Slack AI
Knowledge silos kill companies. There’s data to prove it. In ‘The Crisis of Fractured Organisations’, global research firm Forrester found that the average worker spends 2.4 hours each day looking for the information that they...
How 9 businesses boosted productivity, efficiency and financial success with Slack and Salesforce
As economic uncertainty continues to dominate headlines, businesses are searching for ways to do more with less. Productivity, efficiency and cost savings are not just buzzwords, they’re necessities. If companies want to achiev...
Transform your customer service with real-time, white-glove support
Unlock the secrets of exceptional service with our White Glove Service Guide. Dive into proven strategies that redefine customer experiences. Explore key insights and practical tips to implement white glove service effectively....
The State of Work 2023: customer support trends
Discover the latest customer support trends that shaped the landscape in 2023. Our resource provides valuable insights into the state of work, offering a deep dive into customer support dynamics. Gain a comprehensive understand...
The Slack handbook for exceptional customer service
Delve into the world of exceptional customer service with our insightful handbook. Uncover proven strategies that set the standard for excellence. Explore key insights and practical tips to enhance your customer service approac...
Enterprise sales teams use Slack to amplify productivity.
Explore the transformative power of integrating Salesforce with Slack in our latest whitepaper. Discover how enterprise sales teams amplify productivity through seamless collaboration. Gain valuable insights to optimize your sa...