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Unpacking the Challenges of Migrating Large Contact Centers to the Cloud
Modernization enables organizations to transform a contact center into an intelligent engagement center that maximizes the value it generates for the business and customers. Agents do not have to thumb through applications on t...
Elevating the Employee Experience During an Economic Downturn
Global economists can’t seem to agree. The economic indicators we typically rely on are telling different stories. A strong labor market and corporate earnings growth suggest all is well, while skyrocketing inflation and an und...
Demystifying the Opportunities of Large Contact Center Migration to the Cloud
All contact centers will eventually have cloud components and while a cloud-first strategy may be sensible for new functionality, a cloud-only strategy is rarely viable for large contact centers. No organization wants to rearch...
Business Spend Insights: How will last year make 2023 better?
Every spending moment is a potential risk: Where’s the money going? What’s it being used for? Is it a preferred supplier, a reputable supplier, a sustainable supplier? And perhaps most importantly, will this purchase move the b...
CFO Insights: How to Steer Sustainability Performance with a Financial Agenda
It’s no wonder that companies that use software as a service are 1.67 times more likely to make direct ESG investments into their finance organzations. Midsize and large companies spent nearly US$3 million on software for ESG m...
Going Greener: A Sustainability Solution Overview
Every travel decision is a moment to make the best decision – not only for your business, but for the planet. Sustainability, from fuel-efficient nonstop flights to electric ground transportation to virtual meetings, is on busi...
A Finance Leader’s Guide to Tax Compliance
You don’t have room in your budget (or in your day) for inefficient processes or non-compliant practices. You don’t have time to waste or time for risks that aren’t worth the reward. And with all the shifts in spending and chan...
Wakefield Global Business Traveler results - Nordics 2023
Nordic business travellers cite tension between tightening budgets and employee needs. Even as the logistics of business travel become more subject to economic volatility, Nordic business travellers—those in Sweden, Denmark, No...
Wakefield Global Business Travelers Report 2023
Today’s business travelers are eager to travel and recognize the importance of doing so for both their companies and their careers. Yet travelers’ desire and need for flexibility and companies’ current policies concerning trave...
Return on Total Experience Framework
The quality of an organization’s experiences is a major factor in business success. For example, even a one- point improvement in customer experience can lead to large increases in revenue in many industries, and reducing proce...