Microsoft has designed its new operating system, Windows 11, to help organisations address the new challenges that hybrid working brings. Its advanced features, which are built in as standard, enable organisations to build a fo...
While your existing estate is running well, it can be tempting to delay updating to Windows 11. Windows 10 support will be available until October 2025 and there may be many other business priorities to attend to in today’s tur...
Red Hat® Advanced Cluster Management for Kubernetes controls clusters and applications from a single console, with built-in security policies. Extend the value of Red Hat OpenShift® by deploying apps, managing multiple clusters...
Red Hat OpenShift Data Foundation is a cluster data management solution, a layer for applications to interact with data in a simplified, consistent and scalable manner. It provides higher level data services and persistent stor...
The global supply chain has become highly volatile in recent years, brought on by a seismic impact of a global pandemic, a war in Ukraine, growing tensions between the US and China countries, several ecological disasters, and m...
This guide sets out what supply chain IoT is, goes into the nuances of the different kinds of technology, outlines ways in which a strong supply chain IoT system can improve your processes, and discusses several different appli...
A strong understanding of who your customers are, what they want and how much they’re worth is essential to meeting their needs. Insights into the mind of individuals and the broader customer base are critical to this understan...
Modernization enables organizations to transform a contact center into an intelligent engagement center that maximizes the value it generates for the business and customers. Agents do not have to thumb through applications on t...
Global economists can’t seem to agree. The economic indicators we typically rely on are telling different stories. A strong labor market and corporate earnings growth suggest all is well, while skyrocketing inflation and an und...
All contact centers will eventually have cloud components and while a cloud-first strategy may be sensible for new functionality, a cloud-only strategy is rarely viable for large contact centers. No organization wants to rearch...