As most offices around the world are being ordered to shutdown, there are hundreds of millions of customers who are reliant even more on customer support and other contact centre-based services in their daily lives. From banks and airlines to health insurers to broadband service providers, every enterprise that touches customers is responding in a war-like manner to keep services alive while assisting and assuring customers.
Keeping contact centre services active at a time when employees can’t travel to their workplaces requires a technology solution that will ensure that lines stay open.