The Architect’s Guide To CX: How to Build a Real-Time Customer Experience Platform
Great Customer Experiences Start with Great Data.
Regular customer experience solutions just segment and stereotype their customers and perform in a sort of action-reaction, request response manner, rather than being instantly responsive. Being responsive means adjusting to each additional interaction and observed behavior, and making every action, every click, every scroll, every email, every second spent on your app part of a larger conversation.
This eBook explains what specifically is required within the categories of scalability, availability, data access, data governance, and operational analytics to create a world-class customer experience platform.
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Seven Key Habits of Successful Finance Leaders
Finance leaders have a unique role to play in helping their organizations navigate a fluid business environment. Thanks to their exposure to the inner workings of every facet of the business, they are positioned to harness insights and make connections that no other single role can match.
But not all finance leaders are created equal. To survive and thrive in today’s economy, a successful finance leader must develop professionally in order to stay on top of the needs of their organization, prepare for the future, and help their own team impr ...
5 trends for CFOs to watch!
Modern senior finance professionals need to think strategically about how digital transformation and process improvement can positively impact their finance teams — and ultimately the business — several years down the road. To be tactical partners with business leaders and the C-suite, CFOs need to be continually scanning conditions ahead to help the company succeed during rough seas or calm waters and meet rapidly evolving market conditions as well as changing customer, employee, and investor demands.
This white paper outlines five current ...
Taxable benefits – what are you missing?
Managing ever changing employee benefit tax regulations can incur a high cost for businesses but it’s not a spend management step you can skip — and with automation you don’t have to.
With the prevalence of hybrid working, changes to business travel and an increasingly competitive labour market, spend management goalposts are continually shifting. Benefits that were once considered peripheral are now commonplace. Travel managers have to deal with new benefits categories outside of the usual travel related expenses. Manual processes that used ...
The Top Ten Mistakes Compliance Officers Make with Third-Party Risk Management
In this on-demand webinar, speakers from Diligent and Spark Compliance explain why third-party management matters and the risks involved. They explore the top 10 mistakes compliance officers make with third party risk management and how to fix them. ...
Top Tips for Building a Robust IT Compliance Program
More than 80% of UK organizations experienced a successful cyber attack in 2021/2022.
Cyber security remains the number one hot topic, with organizations continuing to evolve their thinking around managing this risk as the landscape continues to mature and diversify.
In this on-demand webinar, Diligent offers its top tips for building a robust IT compliance program.
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