The travel and expense paradigm, as we knew it, is being forced to change as it is beset with global socio-economic uncertainty and dramatic business model changes, including growth in digital-first models and remote working. Today’s finance departments must have the tools capable of helping users to improve operational efficiency and enhance the employee/traveller experience even amid such swirling winds of change. As business travel is returning, finance leaders and travel managers will need to be open to upgrading their operational infrastructure.