Whitepaper-Archiv
What does best-in-class spend management look like - and why does it matter now?
For many organisations, there's a simple driver behind the implementation of an automated spend management programme - to improve efficiency and effectiveness. But improving efficiency and effectiveness isn't a 'done once' acti...
2022 IDC Travel and Expense Software Maturity Model
The SAP Concur organisation and IDC introduce a new Travel and Expense (T&E) Maturity Model, which helps large organisations to assess their T&E program maturity. The program maturity model discusses T&E application...
The Total Economic Impact™ Of Slack For Technical Teams
Slack is now our office. What we did face-to-face, we now do in Slack. And in terms of culture, in some ways it’s better than the water cooler or pop-ins – since Slack can be asynchronous, you won’t be interrupting people while...
Reinventing work in development teams
Software engineering teams were often among the best placed to adjust to 2020’s shift to working from home (WFH). While colleagues in other parts of the enterprise had to get to grips fast with remote collaboration and asynchro...
Modern incident response
The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or common to frustrate customers, f...
Reinventing work - How leading organisations are connecting teams, tools and partners in a work-from-anywhere world
Employee experience (EX) was already a hot topic for many businesses and organisations before the pandemic. After all, what’s more important than attracting and keeping top talent? During lockdown, EX challenges became a C-suit...
The Future of Planning Tackling changed requirements with comprehensive modernization
Organizations today are faced with an increasingly dynamic world, and their ability to thrive will depend on their ability to adapt and be flexible. Yet the need to plan and forecast with a degree of certainty is still a challe...
Reinventing Work: Warum wir die Arbeit neu erfindenmüssen
Wie führende Unternehmen Projekt-Teams, Tools und Partnerunternehmen in der Remote-Arbeitswelt vernetzen. Wir haben eines der schwierigsten Jahre in der Unternehmensgeschichte hinter uns. Die Pandemie hat alle Unternehmen dazu...
Moderne Reaktionen auf Vorfälle
Wie unsere Kunden Slack nutzen, um Lösungszeit, Stress und erneute Vorfälle zu reduzieren. Grund erwarten digitale Kunden, dass auch der IT- und Kundensupport immer für sie da ist. Diese ausgesprochen hohen Erwartungen bedeute...
Reinventing Work in Entwickler-Teams
Warum wir die Arbeit neu erfinden müssen. Softwareentwicklungs-Teams gehörten oft zu denjenigen, die sich 2020 am besten an die Umstellung auf die Arbeit von zu Hause aus anpassen konnten. Während sich Kolleginnen und Kollegen...