Software has transformed every business discipline.
But the crucial discipline of collaboration — the ways we work together to get things done — is stuck in a rut.
After the initial strides made by email, conferencing and chat apps, progress in collaboration has plateaued. We’ve got lots more apps to help us, but our work is far more fragmented and high-friction than ever before. And it’s clogging up work across the business world.
It’s a big problem but it’s an even bigger opportunity. Since collaboration is a fundamental part of almost every job and process, improving it delivers real productivity gains across the whole enterprise.
That’s what this guide is all about: helping you choose a collaboration hub that helps streamline, automate and accelerate the common activities we all do every day. Tasks like sharing information, swarming around an issue, building consensus, progressing workflows, communicating, updating, alerting, reporting, searching...View Whitepaper
A handy guide to resolving issues faster and transforming the customer experience with Slack as your digital HQ.
Not long ago, getting good customer service meant jumping through hoops. If you needed help, it might require mailing a written complaint to a distant address or dialing a toll-free support line during weekday business hours. Eventually, if you were patient enough, you just might get a response.
Thankfully, the world has changed.
Customers today have countless digital tools at their fingertips. When they need help, they expe ...
Your ability to provide fast yet human service can make or break customer relationships. Every negative interaction is a potential deal-breaker. Nearly 50% of customers say they would switch to a competitor after only one bad experience, and that number jumps to 80% in the case of more than one bad experience. This makes your support agents key to your competitive success, especially in today’s microeconomic climate, where the cost of losing customers is very high.
But many support agents can’t do their best work with ticketing tools alone. ...
Finance leaders have a unique role to play in helping their organizations navigate a fluid business environment. Thanks to their exposure to the inner workings of every facet of the business, they are positioned to harness insights and make connections that no other single role can match.
But not all finance leaders are created equal. To survive and thrive in today’s economy, a successful finance leader must develop professionally in order to stay on top of the needs of their organization, prepare for the future, and help their own team impr ...
Modern senior finance professionals need to think strategically about how digital transformation and process improvement can positively impact their finance teams — and ultimately the business — several years down the road. To be tactical partners with business leaders and the C-suite, CFOs need to be continually scanning conditions ahead to help the company succeed during rough seas or calm waters and meet rapidly evolving market conditions as well as changing customer, employee, and investor demands.
This white paper outlines five current ...
Managing ever changing employee benefit tax regulations can incur a high cost for businesses but it’s not a spend management step you can skip — and with automation you don’t have to.
With the prevalence of hybrid working, changes to business travel and an increasingly competitive labour market, spend management goalposts are continually shifting. Benefits that were once considered peripheral are now commonplace. Travel managers have to deal with new benefits categories outside of the usual travel related expenses. Manual processes that used ...