Wettbewerbsvorteile durch Kundeninteraktion und KI

Bildschirmfoto 2020 03 05 um 15.47.03

Die Konsumenten von heute verfügen über eine Fülle von Informationen und Optionen, und Unternehmen müssen mehr denn je tun, um Kunden zu gewinnen, zu bedienen und zu binden. Um im Zeitalter des Kunden erfolgreich zu sein, müssen Unternehmen den Schwerpunkt auf eine außergewöhnliche Kundenerfahrung setzen, um Zufriedenheit und Loyalität zu gewährleisten. Angesichts der Erschließung neuer Interaktionskanäle und Technologien und den ständig steigenden Erwartungen wird es jedoch immer schwieriger, solche differenzierten Kundenerfahrungen zu schaffen.
Um Unternehmen bei der Bewältigung dieser komplexen Situation zu unterstützen, haben wir eine Customer-Engagement-Maturity-Bewertung für Unternehmen erstellt, um ihre Reife zu messen und die nächsten Schritte zu bestimmen, die zu quantifizierbaren Geschäftsergebnissen führen.

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Date: 5 March 2020, 15:39 pm   |   Provider: LogMeIn Germany GmbH   |   Size: 594 KB   |   Language: German
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