Modern business is inextricably linked to the technology that powers it. While business transformation and digital transformation are terms frequently used in the technology sector, rarely do we understand where this intersection lies. For nearly all organizations, digital transformation is driven by the applications that drive the business. These are the means by which all organizations generate revenue, engage customers, expand into new markets, and make employees not just more efficient, but more effective at serving their markets. And incre ...

The cloud is not simply a destination for workload migration that also somehow solves IT operational problems. The organizations that are most successfully tapping into the power of cloud have recognized that running IT operations for cloud-based service delivery is different than traditional IT operations required for infrastructure-oriented service delivery—and they have operationalized for cloud.

For these organizations, this means integrating new processes and tools to enable IT teams responsible for code, performance and control functio ...

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack on their organizations.

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One of the many shocking things about a pandemic is how quickly the unimaginable becomes the inevitable.

In less than 72 hours, even the world’s most traditional companies transitioned from office-based to working from home. Everyone could see that the word “work” was about to be redefined.

The transition was head-spinning. In those first hours, days and weeks, companies across every industry stepped through what looked like a playbook (if only a pandemic playbook existed).

They moved, in sequence, from “keeping the lights on” to imagi ...

When technology is the core of your business, managing risk is a 24/7 concern.

There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised.

And for platform companies like Zendesk, there’s also the risk of fraud and abuse. Spammers using the platform to send mass unwanted emails. Brand impersonators, intent on spear phishing. Scammers using Talk, Zendesk’s call c ...