As cloud becomes the primary deployment environment for a majority of workloads, many organizations are turning to a hybrid cloud strategy that enables them to leverage existing on-premises investments. But what’s the best wa...
There are plenty of compelling reasons to extend your on-premises data center to the public cloud, from on-demand capacity to remote workforce enablement to facilitating the development of modern apps. But adopting the right ...
The IT skills gap and expertise shortage are real and show no signs of letting up soon. Rackspace Elastic Engineering sets a new standard for delivering support and engineering expertise for both traditional and cloud native s...
No industry has experienced a digital evolution as dramatic as retail. The rise of online commerce - accelerated by the COVID-19 pandemic - and the need for greater competitive advantage has collided with an increase in custome...
Um Ihr Helpdesk mit der richtigen Remote-Support-Lösung auszustatten, sollten Sie die Fakten kennen. Die unabhängige Zibis Group hat Rescue und TeamViewer verglichen: Welches Tool unterstützt Sie in einer zusehends digitalen We...
Cloud provides the opportunity for agencies to leverage new technology and services to achieve their business outcomes. A series of strategic principles have been defined to guide agencies in making the right decisions and cons...
Service Performance Insight have just released their 2021 edition of the Professional Services Maturity Benchmark. They explore how the industry has performed as it returns to growth following 2020 – with revenues increasing 2...
In this eBook we explore key findings relating to client relationship management and service execution – the two most important pillars of SPI’s Maturity Model. And how you can understand their drivers to help your business per...
Across industries, organizations depend on applications to engage customers, partners, and employees and achieve business goals. Most operate a mix of custom-developed and commercially available applications that direct both in...
The Metaverse: What is it? Are there any real opportunities or is it all just hype? In this talk, Anna Collard, SVP Content Strategy and Evangelist for KnowBe4, will delve in to this new virtual world and the security risks tha...