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Die schnellsten RTOs and RPOs der Branche
In einer zunehmend digitalen Welt sind alle Unternehmen quer durch alle Branchen anfällig für Unterbrechungen, die zu Ausfallzeiten und Datenverlusten führen. Irgendwann wird Ihr Unternehmen fast sicher davon betroffen sein. Ob...
Manage and Mitigate the High Cost of Ransomware
Get Ransomware Ready with Zerto Ransomware is one of the most dangerous threats to organizations around the world, and both the threat and the cost of ransomware attacks are continuing to grow. If you are not prepared for an a...
Modernizing Data Protection in a Hybrid World for Financial Services
PeerPaper™ Report 2022 Financial services firms need to balance strict security and compliance requirements with mandates for digital transformation and customer expectations for an “always on” business. Data protection, in pa...
Modernisierung der Datensicherung in einer hybriden Welt für Finanzdienstleistungen
PeerPaper™-Bericht 2022 Finanzdienstleister müssen strenge Sicherheits- und Compliance Anforderungen mit den Vorgaben für die digitale Transformation und den Kundenerwartungen an ein Unternehmen in Einklang bringen, das „alway...
Mit cyberscan.io® in nur 3 Schritten zu mehr IT-Sicherheit
In welchem Format erhalte ich die Übersicht der gefundenen Schwachstellen? In wenigen Schritten eine umfangreiche Übersicht über alle Schwachstellen Ihrer externen Systeme erhalten. Das von unseren Experten entwickelte IT-Secu...
Extreme Digital Experience Makeover: Contact Centre Edition
Imagine living in a home without modern plumbing or electricity. How many middle-of-the-night trips to the outhouse would it take for you to either renovate or move? The same goes for your contact centre and your customer. Tha...
The Road to Agent Experience Maturity: A Self-Assessment
In this toolkit, we’ll provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center. Using this toolkit, you can assess your team’s...
14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. Many contact leaders struggled with providing the ideal experience with departmental silos, legacy systems, fragmented customer data, and disjointed customer journeys...
THE ULTIMATE CX AGENT GUIDE
Customers embraced technology to manage all as- pects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, businesses adopted hybrid models th...
Agent training tips for productive-from-anywhere contact centres
The modern customer spends 17 hours on screens a day, turning to social streams for advice and the web for answers. They order and return products online—often, without human interaction. In fact, 68% prefer self-service for s...