Whitepaper-Archiv
Modern incident response
The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or common to frustrate customers, f...
Reinventing work in development teams
Throughout the past year, we talked to business and IT leaders about how their world was changing and what comes next for them. Five big themes emerged: Employee engagement needs a digital-first makeover Alignment matters...
Transform your customer service with real-time, white-glove support
Boost customer loyalty by delivering personalized, premium support using Slack. In this guide, we’ll explore how you can use Slack as your productivity platform to enable your agents to: Accelerate work with automation using...
Reinventing customer service
We’ve spoken with forward-thinking business leaders from all industries, company sizes and disciplines about their transition to a digital HQ. Five big imperatives emerged from our discussions (explored in our e-book Reinventin...
Slack for Developer Teams
In this on-demand webinar, you will learn how Slack can help your engineering teams improve velocity and minimise downtime, improving service reliability, shipping quality code faster and keeping teams productive and engaged.
How to achieve a 3X ROI with Slack
A commissioned study conducted by Forrester Consulting on behalf of Slack zeroed in on these benefits for teams who switched to Slack from email and chat. Moving away from these siloed communication methods led to substantial— ...
Reinventing work in development teams
Development teams have the chance to take a leadership role in the digital HQ era. The agile processes that serve software engineering well can become a template for a new style of work across the whole business. And the tools ...
Ein Guide für die Einführung von End-to-End-Automatisierung in Ihrem Unternehmen
Automatisierung steht mittlerweile im Mittelpunkt der technologischen Strategie vieler Unternehmen. Angetrieben durch die Notwendigkeit, Innovationen zu beschleunigen, zunehmend komplexere IT-Umgebungen zu verwalten, neue Entwi...
Red Hat Ansible Automation Platform A beginner’s guide
While IT automation, including scripts, hasn’t been around for quite that long, it’s increasingly commonplace in many organizations. In fact, according to a recent pulse survey by Harvard Business Review Analytic Services, auto...
Modern incident response
The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expec tations mean that no issue is too small or common to frustrate customers, ...