Whitepaper-Archiv
2022: State of the Threat
Learn how the threat landscape has evolved over the last twelve months, with a clear focus on Secureworks’ first-hand observations of threat actor tooling and behaviors. The report reviews changes in the ransomware landscape, a...
Beyond the Endpoint
"Secure the endpoint” instructed the old model of cybersecurity. But endpoint-centric security can no longer protect your precious data the way it once was able. That’s because cybersecurity incidents now originate from almost ...
The digital-first customer service playbook
A handy guide to resolving issues faster and transforming the customer experience with Slack as your digital HQ. Not long ago, getting good customer service meant jumping through hoops. If you needed help, it might require mai...
Supercharge your support agents with Slack
Your ability to provide fast yet human service can make or break customer relationships. Every negative interaction is a potential deal-breaker. Nearly 50% of customers say they would switch to a competitor after only one bad e...
Transform your customer service with real-time, white-glove support
In this guide, we’ll explore how you can use Slack as your productivity platform to enable your agents to: • Accelerate work with automation using no-code workflows • Share and search knowledge to ramp up new agents and empo...
5 proven ways to cut through the noise of digital-first sales
The great thing about our connected world is that you can reach anyone, anywhere, anytime. The bad thing? Your sales leads are tired of being found anywhere, anytime. Sales has never been harder, largely because of how easy i...
How we run sales with Slack
At Slack, our platform is the hub that connects everything that we do. And data commissioned from market research firm Forrester has shown us that using a digital HQ to run sales has led to truly astonishing improvements in our...
Reinventing sales
The upheavals of 2020 will have a long-term impact on the way we work. They’ve created an opportunity for every organization to find a better way of working— one that combines the best of what was done before with efficient new...
Digital transformation: How IT leaders can improve productivity in every department
In today’s turbulent economic conditions, companies everywhere are looking for ways to steer their ships into calmer waters. The practical solution involves charting a course for improving business value in every department, bu...
Solving the cloud-native app puzzle with CNAPP
There are a lot of pieces in the cloud security puzzle, and sometimes it can seem like it’s not clear how they fit in the big picture. Think cloud access security brokers (CASBs). Or cloud workload protection platforms (CWPPs)....