Whitepaper-Archiv
Moving to a Virtual Contact Center
Long-term success in business is not just about delivering a great product or service. It’s about delivering a great customer experience. And that long-term success is only possible when your contact center agents are able to n...
Verhalten sich Ihre Contact- Center- Mitarbeiter korrekt?
Das Contact-Center ist schon lange keine belastende Kostenstelle mehr. Das Contact-Center ist heute eine äußerst einträgliche Einrichtung, auf die kein Unternehmen mehr verzichten kann. Allerdings gibt es noch immer traditione...
Are Your Contact Center Agents Behaving Properly?
In recent years, the contact centre has transitioned from being a burdensome cost centre, evolving into a highly desirable profit centre that no company can be without. However, the traditional contact centre metrics are often ...
Nutzung des Identitätsmanagements zur Positionierung der Sicherheit als Business Enabler
Was erfahren Sie in diesem InfoBrief? Teil 1 KONTEXT Sicherheitsverantwortliche stehen unter dem Druck, Lösungen über die Bereitstellung von Technologien und die Abwehr von Bedrohungen hinaus zu liefern. Insbesondere müssen ...
Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team’s Potential
This is an unsettling and challenging time for us all. There is a global sense of uncertainty and fear about how and when to take our collective next step forward. Governing bodies, healthcare professionals, and business leader...
Total Economic Impact™ von Dell EMC Servern für SAP
Ein intelligentes und agiles digitales Unternehmen benötigt eine IT-Landschaft, in der Front- und Backoffice miteinander verbunden sind. Anders ausgedrückt: Der Kundenkontakt hängt von den häufig unsichtbaren Funktionen im Rech...
Winning in the New Era of Data Management How Microsoft SQL Server 2019 will Change the way you Manage your Data Estate
In the data-driven age, information is as valuable as currency. Entire industries are being disrupted by new data sources, emerging technologies and tech-native startups. Harnessing more data from more sources to provide action...
Key Benefits of Running Microsoft SQL Server on Dell EMC Hyperconverged Infrastructure
As the complexity of modern database requirements evolves, organizations are moving to high-performing, scalable and streamlined hyperconverged infrastructure (HCI) to meet these new challenges. These organizations face ever-ex...
Why Faster Refresh Cycles and Modern Infrastructure Management Are Critical To Business Success
Pursuing business agility to truly impact business transformation requires embracing IT as a core competency. Having the most up-to-date IT infrastructure to support the scale and complexity of a changing application landscape ...
Forrester: The Total Economic Impact of Dell EMC Servers for SAP
To run a digital business that is Intelligent and agile, your enterprise requires an IT landscape capable of connecting the front and back offices. In other words, the ability to engage customers depends on the often- unseen ca...