Архив проектных документов
Reimagining Finance for the New Normal
Learn how you can increase resiliency and protect business growth even as COVID-19 makes the world more unpredictable. In this report, explore how you can make the shift to automation by adopting an agile finance-operating mo...
Moving to a Virtual Contact Center
Long-term success in business is not just about delivering a great product or service. It’s about delivering a great customer experience. And that long-term success is only possible when your contact center agents are able to n...
Are Your Contact Center Agents Behaving Properly?
In recent years, the contact centre has transitioned from being a burdensome cost centre, evolving into a highly desirable profit centre that no company can be without. However, the traditional contact centre metrics are often ...
Nutzung des Identitätsmanagements zur Positionierung der Sicherheit als Business Enabler
Was erfahren Sie in diesem InfoBrief? Teil 1 KONTEXT Sicherheitsverantwortliche stehen unter dem Druck, Lösungen über die Bereitstellung von Technologien und die Abwehr von Bedrohungen hinaus zu liefern. Insbesondere müssen ...
Service KPIs - 18 Things to Consider
Key performance indicators (KPIs) may have many different names (objectives, metrics, targets or personal goals) and they can be either a framework to customer service success or a ball and chain which removes an agent and mana...
Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team’s Potential
This is an unsettling and challenging time for us all. There is a global sense of uncertainty and fear about how and when to take our collective next step forward. Governing bodies, healthcare professionals, and business leader...
Salesforce® and Vonage: The perfect combination for service
If you’re in business to win, you need to compete and win the Customer Experience battle. Even back in 2017, Gartner’s survey of CX leaders showed that 81 per cent of them believed they would be competing mostly or entirely on ...
Изменения в организации работы распределенных сотрудников: 5 извлеченных уроков
В современном мире возможность удаленной работы сотрудников становится все более важной. Возможность работать удаленно предоставляет сотрудникам гибкость и в то же время способствует повышению эффективности их труда, что в свою...
Five Lessons Learned from the Pivot to a Distributed Workforce
Today, it is increasingly important to enable your employees to work remotely. Working remotely gives employees flexibility while making them even more productive, which in turn keeps them engaged and happy. Blurring the lines ...
Руководство для покупателей по оптимизации расширенной сети для удаленных сотрудников
В связи с требованиями в отношении самоизоляции в начале 2020 года большинство сотрудников были вынуждены работать из дома. В течение нескольких месяцев они старались оставаться на связи и сохранять эффективность, в то время ка...