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7 KPIs of world-class ITSM: The impact of Self-Service and Virtual Agents

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7 KPIs of world-class ITSM: The impact of AI assistance within Service Management

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Freshworks Success Story: Thomas Cook achieved a 67% improvement in first response SLA with Freshdesk

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Freshworks Success Story: How Freshdesk helped Oceanic Catering manage volume and reduce resolution times

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Freshworks Success Story: How iVendi realized its core philosophy of connected retailing with Freshdesk

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Freshworks Success Story: Growing through a crisis: How Crocus slashed first response by 91% with Freshworks

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AI-powered empathy: How to use AI to scale personalized customer service

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Cut the long wait times: An 11-step guide to boost customer service with AI-powered automation

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The Total Economic Impact™ Of Freshworks Customer Service Suite

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5 reasons why you need Freshworks for customer service

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