ServiceNow, once again, has been recognised as a Leader in the 2024 Gartner Magic Quadrant for the CRM

This report offers an unbiased, third-party evaluation of Customer Engagement Center (CEC) vendors, providing valuable insights for organisations seeking to optimise their customer service processes through CEC applications. These solutions encompass both assisted and self-service interactions across customer journeys. ServiceNow believes that its new recognition highlights its strong presence in the market and its on-going commitment to deliver exceptional CEC solutions.