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Applications must now support structured business processes, unstructured content-driven workflows, and dynamic collaboration within the rules and policies set forth by the enterprise. They need to be designed, developed, teste...

As the world moves deeper into an era of ongoing disruption from digital players – be they startups, or teams within established enterprises – technology has become an essential part of every job, from the boardroom to the boil...

These days, we are witnessing the greatest expansion of information technology into business processes ever seen. Entire new businesses – running solely on the cloud, employing data in new and ingenious ways – are disrupting th...

For many industries, from transportation to utilities to manufacturing and more, field workers are pivotal to the success of business operations, the satisfaction of customers, and the growth of the bottom line. Field workers a...

73 destinations in 39 countries around the world. How does Swiss International Airlines manage worldwide bank accounts efficiently? Swiss International Air Lines Ltd. (SWISS) has 250 employees who have signing authorizations c...

Ob geschäftlich oder privat, Millionen Menschen nutzen täglich die Dienste von Telefónica Deutschland. Telefónica Deutschland ist nicht nur der größte Mobilfunkbetreiber des Landes, sondern bietet auch Festnetz- und Breitb...

In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of se...

Across industries, Internet of Things (IoT) devices collect massive volumes of detailed data about their characteristics and operating conditions. The data from each device can be compared with a large dataset collected from si...

Alerts from monitoring systems and ticketing tools are a good thing, as they help IT Ops and DevOps teams track the health and performance of core apps and services, and enable responders to react quickly to incidents. But it’s...