Arquivo de Documentos Técnicos
Salesforce® and Vonage: The perfect combination for service
If you’re in business to win, you need to compete and win the Customer Experience battle. Even back in 2017, Gartner’s survey of CX leaders showed that 81 per cent of them believed they would be competing mostly or entirely on ...
Five Lessons Learned from the Pivot to a Distributed Workforce
Today, it is increasingly important to enable your employees to work remotely. Working remotely gives employees flexibility while making them even more productive, which in turn keeps them engaged and happy. Blurring the lines ...
A Buyer’s Guide to Optimizing Remote Employees’ Extended Network
The shelter-in-place mandates put in place earlier in 2020 sent most employees home, and for the next few months they strived to stay connected and productive, while IT teams scrambled to provide infrastructures to support them...
Blueprint for a Future Ready Workforce: A 3-Stage Approach for Adopting Modern Management and Security
How IT adapts in times of change: When global events caused companies to make a rapid pivot to remote work, IT had no choice but to act fast. No matter where they were on the path to digital transformation, IT organizations ac...
Data Center Extension Buyer's Guide
Cloud infrastructure is becoming the primary deployment environment for a majority of workloads. As organizations extend on-premises data center environments to the public cloud, there are several factors that need to be consi...
4 Reasons to Extend Your Data Center to the Cloud
1. Footprint Expansion: Obtain capacity for new projects and expand into new geographies without building a new data center or investing in over-provisioning. 2. On-demand Capacity: Handle unplanned temporary capacity needs an...
The Emergence of Digital Operations Management
In 2019, the Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that those top-performing organ...
Respond Faster, Save Money: New Capabilities for a New Digital Era
This product launch includes new capabilities that will improve efficiency, protect revenue, and ensure resilience across teams. It’s a scary and challenging time. There are more demands on digital services than ever before. W...
IBM & PagerDuty: Driving Real-Time Operations Excellence
It’s not news that the world has gone digital, requiring you to interact with your customers 24×7. What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individu...
How Sky Betting is Driving Real-Time Operations Transformation
For many organizations, DevOps transformation is now a business imperative as it drives widely understood advantages in innovation, agility, and empowerment. However, many organizations struggle to implement and realize the tru...