Arquivo de Documentos Técnicos
Modernizing Data Protection in a Hybrid World for Financial Services
PeerPaper™ Report 2022 Financial services firms need to balance strict security and compliance requirements with mandates for digital transformation and customer expectations for an “always on” business. Data protection, in pa...
Extreme Digital Experience Makeover: Contact Centre Edition
Imagine living in a home without modern plumbing or electricity. How many middle-of-the-night trips to the outhouse would it take for you to either renovate or move? The same goes for your contact centre and your customer. Tha...
The Road to Agent Experience Maturity: A Self-Assessment
In this toolkit, we’ll provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center. Using this toolkit, you can assess your team’s...
14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. Many contact leaders struggled with providing the ideal experience with departmental silos, legacy systems, fragmented customer data, and disjointed customer journeys...
THE ULTIMATE CX AGENT GUIDE
Customers embraced technology to manage all as- pects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, businesses adopted hybrid models th...
Agent training tips for productive-from-anywhere contact centres
The modern customer spends 17 hours on screens a day, turning to social streams for advice and the web for answers. They order and return products online—often, without human interaction. In fact, 68% prefer self-service for s...
State of XIoT Security
Team82 presents its sixth biannual State of XIoT Security Report, covering published vulnerabilities affecting cyber-physical systems in the 2H 2022. This report is an analysis of the XIoT vulnerability landscape for security l...
Security Operations Maturity Model
As the threat landscape continues to evolve, your cybersecurity efforts must follow suit. With your security operations center (SOC) at the core of your offense against threats, you must ensure that it can handle anything that ...
Modernizing Your SOC Strategy
Modernizing your security operation center (SOC) strategy means investing your time, budget, or resources to enhance security maturity, improve resilience against cyberattacks, and reduce risk to the business in the modern-day ...
LogRhythm UEBA: Advanced Analytics UEBA
With the dramatic increase in the number of cyberattacks and their advancement in complexity and sophistication, it’s crucial to expand detection capabilities with advanced analytics such as machine learning (ML). As reinforced...