Arquivo de Documentos Técnicos
The digital-first customer service playbook
A handy guide to resolving issues faster and transforming the customer experience with Slack as your digital HQ. Not long ago, getting good customer service meant jumping through hoops. If you needed help, it might require mai...
MANUFACTURING CONTROL STARTS AT THE PLANT FLOOR
AT A GLANCE: Real-time, accurate production data, planned production schedules, quality checks, machine breakdowns, inventory levels, and more. Truly integrated information lets manufacturers increase productivity; decrease s...
TAKE CONTROL OF YOUR FOOD & BEVERAGE PLANT FLOOR
AT A GLANCE: Real-time, accurate production data, planned production schedules, quality checks, machine breakdowns, inventory levels, and more. Truly integrated information lets food and beverage manufacturers increase produc...
State of Smart Manufacturing Report
The world has changed, and manufacturing has changed with it, but there is more to do. Skilled labor – and labor of any kind – continues to be elusive across the globe. As manufacturers continue to seek opportunities for profit...
CLOUD MES: AUTOMATE, TRACK, AND SCALE
This white paper examines the evolution of manufacturing execution systems (MES) and explains why the cloud is the best platform for synchronization of MES with enterprise resource planning (ERP). Learn what to look for in best...
MES for Dummies
“My manufacturing plant is running okay. I track production costs and try to optimize efficiency following lean principles (Chapter 2), but most tracking is manually done on paper, or spreadsheets. Sometimes it’s hard to trust ...
PLEX MANUFACTURING EXECUTION SUITE (MES)
We don’t have to tell you that being a manufacturer is tough today—you feel the pressure every day. Rapid globalization, technological advancements, changing consumer preferences, and evolving regulations are continually resha...
Supercharge your support agents with Slack
Your ability to provide fast yet human service can make or break customer relationships. Every negative interaction is a potential deal-breaker. Nearly 50% of customers say they would switch to a competitor after only one bad e...
Transform your customer service with real-time, white-glove support
In this guide, we’ll explore how you can use Slack as your productivity platform to enable your agents to: • Accelerate work with automation using no-code workflows • Share and search knowledge to ramp up new agents and empo...
5 proven ways to cut through the noise of digital-first sales
The great thing about our connected world is that you can reach anyone, anywhere, anytime. The bad thing? Your sales leads are tired of being found anywhere, anytime. Sales has never been harder, largely because of how easy i...