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IT organizations are embracing datacenter modernization initiatives as part of their hybrid cloud operating and digital transformation strategies. With a hyperfocus on business resiliency, faster time to insights, business valu...

IT infrastructure has undergone rapid and profound changes over the past 20 years. It is now poised to help transform nearly every industry. At this stage, the greatest impediment is the need for better architectures that show ...

Erfahren Sie, wie die Atlas Copco Group mit Hilfe von CoachHub die Entwicklung und das lebenslange Lernen ihrer Mitarbeiter fördert und welche tiefgreifenden Auswirkungen das digitale Coaching in ihrem globalen Unternehmen hat.

No one knows exactly what’s next, but there’s a way to be ready for whatever the future holds. As costs rise, budgets shrink, and the business climate keeps changing, it becomes more and more important to make every spending m...

In this edition of the Freshdesk Customer Service Benchmark Report, we bring you the benchmarks for key helpdesk metrics in customer service. We will talk about how our customers use time-tested helpdesk software capabilities t...

In this edition of the Freshdesk Customer Service Benchmark Report, we bring you the benchmarks for key helpdesk metrics in customer service. We will talk about how our customers use time-tested helpdesk software capabilities t...

Did you know? 35.14% of B2C businesses that use Freshchat say that easy access to support is the most defining factor of a great customer experience. Today, customers have unprecedented access to information — from experts and ...

Did you know? 35.14% of B2C businesses that use Freshchat say that easy access to support is the most defining factor of a great customer experience. Today, customers have unprecedented access to information — from experts and ...

After implementing Freshworks suite of solutions, Trainline has noted improvements in their business fueled by various capabilities of the Freshworks eco system. These include: Increased customer satisfaction Higher deflec...