Archivio whitepaper
RE:INVENTARE LA CUSTOMER EXPERIENCE
Alberto Albano, Sales Director di Medallia | Paolo Crivello, Head of Customer Experience di Reale Mutua Negli ultimi anni, molti settori hanno subito una rivoluzione a causa delle possibilità offerte dalla tecnologia. Questi c...
The Total Economic ImpactTM Of Slack For Technical Teams
Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid. The purpose of this study...
Navigating the Disruption of Work - The 5 major Accelerations Happening Right Now
One of the many shocking things about a pandemic is how quickly the unimaginable becomes the inevitable. In less than 72 hours, even the world’s most traditional companies transitioned from office-based to working from home. E...
How Zendesk uses slack - manage incidents and stay ahead of risk
When technology is the core of your business, managing risk is a 24/7 concern. There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the custo...
The collaboration checklist - 8 questions every IT leader should ask
Collaboration software can do much more than simple messaging or conferencing. Choose the right platform and you’ll streamline and accelerate work across the entire company. But only if you make the right choice. These eight q...
How to stay connected with external partners in the world of remote work
Anyone who works with external partners will stress the importance of face time. From creative agencies hunkering down at a company’s headquarters for a week of brainstorming to salespeople stopping by their customers’ offices,...
Helping You to Increase Funds and Boost Cashflow in Uncertain Times
There is very little that’s certain in the world right now, but one thing is clear – businesses need to keep a closer eye than ever on cashflow. One way to maximise your organisation’s funds is by reclaiming VAT but, with ever ...
Global executives look to digital transformation to support recovery
Senior executives worldwide face a starkly different economic climate entering Q4 of 2020 than they and their teams originally anticipated. The personal toll of the COVID-19 pandemic has been tragic, and its economic impact far...
ReStart Smart - How uncertainty and change can provide hidden opportunities
None of us will forget 2020. It’s been a year of uncertainty and difficult change. But change always brings new opportunities, and business spend management is no exception. Now is the time to restart and reinvent, to be better...
Improving Customer Experience and Revenue Starts With the App Portfolio: European Spotlight
In October 2019, VMware commissioned Forrester Consulting to evaluate executive sentiments about the state of their current application portfolios, their ability to create terrific end-customer experiences, and the connection b...