Archives livres blancs
Comment 9 entreprises ont renforcé leur productivité, leur rentabilité et leur réussite financière avec Slack et Salesforce
Dans un contexte d’incertitude économique persistante, les entreprises cherchent à optimiser leurs ressources. Les notions de productivité, d’efficacité et de réduction des coûts sont devenues centrales. Les solutions tradition...
Transform your customer service with real-time, white-glove support
Unlock the secrets of exceptional service with our White Glove Service Guide. Dive into proven strategies that redefine customer experiences. Explore key insights and practical tips to implement white glove service effectively....
The State of Work 2023: customer support trends
Discover the latest customer support trends that shaped the landscape in 2023. Our resource provides valuable insights into the state of work, offering a deep dive into customer support dynamics. Gain a comprehensive understand...
The Slack handbook for exceptional customer service
Delve into the world of exceptional customer service with our insightful handbook. Uncover proven strategies that set the standard for excellence. Explore key insights and practical tips to enhance your customer service approac...
Enterprise sales teams use Slack to amplify productivity.
Explore the transformative power of integrating Salesforce with Slack in our latest whitepaper. Discover how enterprise sales teams amplify productivity through seamless collaboration. Gain valuable insights to optimize your sa...
Transform your sales team’s productivity with Slack
Unlock the secrets to supercharging your sales team's efficiency with our latest whitepaper. Discover how integrating Salesforce with Slack can transform collaboration, streamline communication, and drive unparalleled productiv...
3 actionable ways you can add context to documentation
The “why” behind what your team is doing is just as important as the “how.” The “how” is operational, and often lives in documentation. Ask anyone at your company how to submit PTO, and they’ll all probably point you to the s...
Building a Cyber- Resilient Data Recovery Strategy
Building a holistic cybersecurity program can be complex and multifaceted. With threats mounting, cyberattacks, including ransomware, are an ever‑present danger. Organizations who leverage voluntary frameworks, such as the NIST...
Pourquoi est‑il plus sûr de rétablir rapidement l’activité que de payer la rançon ?
Chaque minute d’indisponibilité peut représenter des milliers d’euros de pertes. Aussi, lorsqu’une entreprise est victime d’un ransomware, elle peut être tentée de payer la rançon. Elle espère ainsi résoudre rapidement le probl...
Rapport sur les tendances des ransomwares en 2023. RAPPORT DE SYNTHÈSE EUROPE
"Si les ransomwares sont un problème pour tout le monde, personne n’ose en parler publiquement. Nous avons demandé à 350 décideurs IT d’entreprises de toutes tailles de nous livrer leur expérience et de nous raconter comment il...