No industry has experienced a digital evolution as dramatic as retail. The rise of online commerce - accelerated by the COVID-19 pandemic - and the need for greater competitive advantage has collided with an increase in custome...
Um Ihr Helpdesk mit der richtigen Remote-Support-Lösung auszustatten, sollten Sie die Fakten kennen. Die unabhängige Zibis Group hat Rescue und TeamViewer verglichen: Welches Tool unterstützt Sie in einer zusehends digitalen We...
Cloud provides the opportunity for agencies to leverage new technology and services to achieve their business outcomes. A series of strategic principles have been defined to guide agencies in making the right decisions and cons...
The pandemic has reshaped how and where employees choose to work. The last two years have influenced IT business decision-makers to refresh their office spaces —including reconceptualizing desk usage to support employees as the...
Work has changed forever since the pandemic first disrupted everyday life. Even as a recovery is underway today, many organizations are still trying to determine what their future work model will be. While most organizations a...
Intégrer les RH là où elles comptent. La plupart de ce qui se passe au niveau des ressources humaines se passe en dehors du projet et constitue un monde parallèle qui n'est pas pertinent pour les collaborateurs du projet. Ce g...
De nombreuses entreprises de services sont confrontées à d'importants problèmes de productivité et de transparence. Les employés clés ne sont pas en mesure de mener des activités à valeur ajoutée car leur temps est bloqué par d...
Service Performance Insight have just released their 2021 edition of the Professional Services Maturity Benchmark. They explore how the industry has performed as it returns to growth following 2020 – with revenues increasing 2...
In this eBook we explore key findings relating to client relationship management and service execution – the two most important pillars of SPI’s Maturity Model. And how you can understand their drivers to help your business per...
The Metaverse: What is it? Are there any real opportunities or is it all just hype? In this talk, Anna Collard, SVP Content Strategy and Evangelist for KnowBe4, will delve in to this new virtual world and the security risks tha...