State of IT

For the third edition of our State of IT report, Salesforce surveyed over 4,000 IT decision-makers worldwide to discover:

Shifting priorities and success metrics in the midst of changing business and customer needs
How IT departments are evaluating the role of automation and AI and planning their implementation
The state of application development and integration
Perspectives on security threats and how to combat them
Which tactics IT departments are using to address sustainability, ethics, and diversity concerns

Unless cited otherwise, data in this report are from a double-anonymous survey conducted from February 28th through April 5th, 2023. The survey generated 4,325 responses from IT decision-makers across North America, Latin America, Asia-Pacific, and Europe. See page 36 for further survey demographics.

Due to rounding, not all percentage totals in this report equal 100%. Comparison calculations are made from total numbers (not rounded numbers).

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