Achieve Operational Excellence with Salesforce Field Service Scheduling and Optimization

Field service organizations face a daily challenge: efficient routing and scheduling of resources. For just six appointments across a single resource, dispatchers must evaluate 720 different permutations. Add a second resource and six more appointments, and that jumps to over 479 million combinations. When you factor in travel time, skill sets, and customer preferences, the complexity grows rapidly. 

Many organizations attempt to manually schedule their resources, but this approach is often inefficient and prone to error.

Salesforce Field Service’s unique approach to scheduling and optimization allows organizations to define precise business requirements within a flexible and extensible data model on a single, deeply unified platform. This precise capture allows the optimization engine to efficiently seek a “best grade” solution by leveraging dynamic algorithms aided by metaheruristics to reduce problem complexity and solution times.