Swiss Casinos bets on Zendesk AI to meet CX challenges

Swiss Casinos needed help maintaining its high standards for 24/7 customer support, due to rapid company growth and ticket volume surges during peak seasons. With Zendesk AI, the company now leverages an AI agent to automate up to 50 percent of chat inquiries. Additional AI-assist tools have boosted agent efficiency by 30 percent and improved both NPS and CSAT scores. 

Read more in this case study.