2025 Customer Experience Report – Australia & New Zealand

Poor service experiences are costing your business more than you realise.​ 79% of Aussie customers and 83% of New Zealand customers will leave after a single bad service experience. But it’s almost impossible to deliver great service when agents spend just one day a week helping customers. The other 4 are lost to things like admin and chasing down other departments, costing time, trust, and revenue. ​Our Customer Experience report reveals how AI can unify workflows, unlock agent potential, and help brands deliver the experience customers expect.