When technology is the core of your business, managing risk is a 24/7 concern.
There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised.
And for platform companies like Zendesk, there’s also the risk of fraud and abuse. Spammers using the platform to send mass unwanted emails. Brand impersonators, intent on spear phishing. Scammers using Talk, Zendesk’s call center software, to commit voice fraud.
To safeguard its reputation as a safe, smart and friendly customer support platform, Zendesk has to be prepared for the unexpected, and Slack plays a big role in that.View Whitepaper
Back in 2009, we were a small team of software engineers, building a massive multiplayer game called Glitch.
We started using Internet Relay Chat (remember IRC?) to keep everyone on the same page. As work on the game progressed, we kept wishing our IRC channel could do more than just basic communication. So we found ourselves tweaking it, adding to it and hacking new ways to get things done faster.
Well, the game flopped, so we decided to focus on this new collaboration thing we’d developed.
That was a good call. Because, we ended up w ...
You may have heard Slack’s origin story: It began life as an internal tool that helped a games development company collaborate better.
Fast forward to today, and Slack is used by teams all over the world—and all over the enterprise, from marketing and sales to HR to customer support, not to mention engineering teams.
It’s a collaboration hub that brings together people, data and applications. And it’s highly adaptive, flexing to suit the structures and working styles of all kinds of teams. ...
IBM commissioned Forrester Consulting to examine the potential ROI enterprises may realize by implementing the IBM Automation Platform for Digital Business. The purpose of this Total Economic Impact (TEI) study is to provide readers with a framework to evaluate the potential financial impact of the IBM Automation Platform for Digital Business on their organizations.
Cost Savings And Business Benefits Enabled By IBM’s Automation Platform. ...
Thanks to improvements in digital workspace technology over the past several years, distributed workforces—with all their benefits—became an increasingly viable option for businesses. But despite the promise of cost savings, business agility, and employee flexibility, leadership inertia and fears thwarted most widespread attempts at this paradigm shift.
Would employees stay on task outside a physical office space? Would company culture survive? As we’ve come to see, these fears—while understandable—were unwarranted.
With an accelerated cr ...
Apply AI to IT operations to maximize efficiency and reduce costs.
CIO offices demand quick results from technology investments and seamless integration.
IBM Cloud Pak for Watson AIOps provides out-of-the-box AI models that target problems in the IT operations domain. It helps businesses execute an AI-first strategy, allowing them to operationalize their data and transform their workflows.
CIOs of the future will be able to use IBM’s AI-powered insights platform across their IT landscapes and development toolchains to transform i ...
Tata Communications Delivers More than Just Global Connectivity Beyond smartphones, our “...