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Thumb original proximus case study

Proximus Group is the parent company of Belgium’s leading quadruple-play operator. Formerly the state-owned Belgacom, the business now provides telephony, Internet, television and network-based ICT services in Belgium, along with operations in the Netherlands, Luxembourg and Lichtenstein. In 2014, group revenues topped €6 billion.

The group has developed a ‘Fit for Growth’ strategy, aimed at becoming more efficient, agile and customer-centric. This is a company-wide transformation, vital if the business is competing and thriving in a rapidly changing industry.

Achieving the key strategic priorities for improving customer experience, reducing costs and becoming more efficient requires substantial investment in critical areas such as networks, improvements in IT and convergent services. These investments will enable Proximus to increase market share and create
growth by accelerating the innovative delivery solutions and the best quality service. The driver behind every investment, says Proximus, is the customer.

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Provider: Nlyte Software Limited   |   Size: 886 KB   |   Language: English
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