Putting Service First - Insights from Today's Customer Service Leaders

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ServiceNow commissioned Intergram Research to survey senior managers in customer service roles at 200 U.S. enterprises with at least 500 employees. Their goal was to discover how the very best organizations break through to deliver superior customer service.
Respondents were asked seven questions related to customer service best practices. Point values were assigned to each answer. Organizations with scores ranked in the top- third were classified as “top-tier” while the bottom third were classified as “bottom-tier.”
The survey revealed three characteristics that separate the companies with the very best customer service from those that struggle.

Download the Survey Report to see the results and underlying strategies for delivering excellent customer service.

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Provider: ServiceNow Deutschland GmbH   |   Size: 2.85 MB   |   Language: English
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