IT Service Management Blueprint - Accelerate Service Delivery with Automation

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Every day your service desk is a challenge. Manual processes, repetitive issues, and human error cause delays in cycle times and leave your users dissatisfied. It's time to accelerate service delivery with automation. Automation can significantly impact and alleviate these commonly reported service desk difficulties: - Issues aren't resolved promptly due to manual processes in routing, issue resolution, and request management, leading to missed SLAs. - Recurring requests, like password resets, show up in your queue constantly, preventing your team from responding to more complex issues. - Customer satisfaction is low with employees forced to delay work while they wait on IT to provide solutions. If these challenges sound familiar, you will want to read on. In this eBook, ServiceNow will explore how automating service delivery processes can transform ITSM into a modern, reliable experience that will help you reclaim lost productivity. You'll learn about the objectives and benefits of atuomation, best practices for getting started, and useful measurements for gauging progress and demonstrating the success of your automation efforts over time.

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Date: 26 September 2016, 15:51 pm   |   Provider: ServiceNow, Inc.   |   Size: 5.75 MB   |   Language: English
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