IBM commissioned Forrester Consulting to examine the potential ROI enterprises may realize by implementing the IBM Automation Platform for Digital Business. The purpose of this Total Economic Impact (TEI) study is to provide readers with a framework to evaluate the potential financial impact of the IBM Automation Platform for Digital Business on their organizations.

Cost Savings And Business Benefits Enabled By IBM’s Automation Platform. ...

Thanks to improvements in digital workspace technology over the past several years, distributed workforces—with all their benefits—became an increasingly viable option for businesses. But despite the promise of cost savings, business agility, and employee flexibility, leadership inertia and fears thwarted most widespread attempts at this paradigm shift.

Would employees stay on task outside a physical office space? Would company culture survive? As we’ve come to see, these fears—while understandable—were unwarranted.

With an accelerated cr ...

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack on their organizations.

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One of the many shocking things about a pandemic is how quickly the unimaginable becomes the inevitable.

In less than 72 hours, even the world’s most traditional companies transitioned from office-based to working from home. Everyone could see that the word “work” was about to be redefined.

The transition was head-spinning. In those first hours, days and weeks, companies across every industry stepped through what looked like a playbook (if only a pandemic playbook existed).

They moved, in sequence, from “keeping the lights on” to imagi ...

When technology is the core of your business, managing risk is a 24/7 concern.

There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised.

And for platform companies like Zendesk, there’s also the risk of fraud and abuse. Spammers using the platform to send mass unwanted emails. Brand impersonators, intent on spear phishing. Scammers using Talk, Zendesk’s call c ...