When it comes to delivering IT services, think about how you would rate your organization on its consistency, speed, and accuracy. Would it earn stellar marks or is there room for improvement? Maybe you recognize your organization in some of the following statements:
- There is no automated intake, approval, or fulfillment of service requests and no automated routing or escalation, even for high-priority incidents.
- Your team has dificulty setting, measuring, and meeting service level agreements.
- Infrastructure changes result in unintended outages and downtime.
- Your IT department lacks accurate and timely reporting for issues, work, demand trends, and IT assets.
If any of the above challenges apply to your IT services team, it’s time to de ne your services and automate your service delivery. Read on for guidance—including action plans, best practices, and success metrics—on how to increase IT efficiency, lower costs, and deliver great business value.View e-book
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