The New Customer
Today’s customer and employee profiles look very different than they did just a few years ago. These tech-enabled, highly connected buyers are using many different platforms to research, shop and work. They’re engaging brands in new ways—through social networks, as well as mobile and cloud-based applications. And with all their newfound capabilities, they’re expecting more from their business interactions.
To meet the expectations of these empowered digital end users, many businesses are:
• Adopting new applications and processes
• Investing in technology-based innovation
• Creating differentiated customer experiences
And, they are getting a leg up on the competition.
NEW CHALLENGES IN A DIGITAL WORLD
Three key market dynamics are currently driving the need for transformation in almost every industry:
1) The need to leverage digital technologies to drive the core business
2) Next generation online consumers and socially networked buyers
3) The financial crisis
Companies are under tremendous pressure to bring digital technologies at the center of their business to remain competitive, innovate, create new revenue streams, and drive greater customer intimacy. As a result the need to leverage technolo ...
Dealing with insider threats to cyber-security
Trust is an essential element to operating any type of organization. People need access to sensitive information and critical systems for many reasons and a level of trust has to be associated with that access. Understanding and managing that trust is the most critical—and difficult—challenge of dealing with insider threats. ...
Today, it is increasingly important to enable your employees to work remotely. Working remotely gives employees flexibility while making them even more productive, which in turn keeps them engaged and happy. Blurring the lines between working at home versus working in the office is a primary reason why user productivity has been steadily climbing in the recent past.
The importance of facilitating remote work is further amplified during pandemics, disasters, and other unforeseen events that force many organizations to give their employees the ...
The shelter-in-place mandates put in place earlier in 2020 sent most employees home, and for the next few months they strived to stay connected and productive, while IT teams scrambled to provide infrastructures to support them. Now many organizations have realized there are benefits to having a distributed workforce, and thus are focused on tackling some of the network-related challenges that have compromised employee experience.
Remote user access is one top-of-mind concern. When employees are remote, connecting to on-premises apps can be ...
While the companies within the Dell family have offered the option to consume individual products via pay for use or managed services for years, the company recently launched Dell Technologies On Demand at its Technology Summit in Austin, TX. This program provides customers with a unified approach for flexible consumption options across the full, end-to-end portfolio and can scale from SMBs to the largest enterprise. This comprehensive program lets customers take advantage of Dell Technologies capabilities and expertise and provides greater cho ...
As global enterprises continue to face increasing complexity and market volatility, procurement...