Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution

Thumb original cs equinix

A global data center provider, Equinix Inc. offers network-neutral data center and interconnection services in 15 countries in the Americas, EMEA, and Asia/Pacific. Its services include co-location, traffic exchange, direct cloud access, and outsourced IT infrastructure solutions. With a customer base of more than 4,500 companies, Equinix operates in 32 markets across five continents.
Despite operating globally, Equinix was still using a combination of six solutions for its IT service management (ITSM) efforts as recently as 2009, with each region using a different set of tools and processes. This product patchwork resulted in a lack of visibility when it came to incident management and an absence of common processes for change management.

View whitepaper
Unbenannt 1
Date: 19 February 2016, 9:07 am   |   Provider: ServiceNow Deutschland GmbH   |   Size: 245 KB   |   Language: English
Keep Reading:
Thumb original wp csm survey report

Putting Service First - Insights from Today's Customer Service Leaders

ServiceNow commissioned Intergram Research to survey senior managers in customer service roles at 200 U.S. enterprises with at least 500 employees. Their goal was to discover how the very best organizations break through to deliver superior customer service.
Respondents were asked seven questions related to customer service best practices. Point values were assigned to each answer. Organizations with scores ranked in the top- third were classified as “top-tier” while the bottom third were classified as “bottom-tier.”
The survey revealed three ...

View study
Thumb original whitepaper aquickguidetomodernizingcustomerservice080816

A Quick Guide to Modernizing Customer Service

Businesses have adopted CRM systems to capture customer contact information, track customer issues, and nurture customer relationships. However, it’s not a panacea. According to a Forrester survey, 80% of businesses believe they deliver a superior customer experience, but only 8% of their customers agree. It’s time to go beyond customer relationship management (CRM) and to consider a more holistic approach to customer service management.

This paper explores how to redefine the fundamentals of customer service by bringing together people, wor ...

View whitepaper
Thumb original idcwhitepaper  2  engl

The Business Value of SolidFire All-Flash Array Storage Systems

All-Flash Arrays (AFAs) wandeln Enterprise Storage nicht nur im Hinblick auf die Performance sondern auch durch ihre Fähigkeit, sowohl IT-Infrastruktur als auch Business Transformation zu ermöglichen. Durch kontinuierliche, sub-millisekündliche Reaktionszeiten und das Handling von Hunderttausenden bis Millionen von Input / Output Operationen pro Sekunde (IOPS), eignen sich AFAs wesentlich besser für die Workloads von heute als eine Speicherinfrastruktur, die auf Legacy-Festplatten (HDD) basiert. Häufig wird in der IT-Branche angenommen, dass zu ...

View whitepaper
Thumb original become it hero

Becoming an IT hero: Giving your team the flexibility they want and the security they need

Any IT pro knows why this behavior—often called Shadow IT—is an issue. While many consumer tools often have great usability, they aren’t usually built to offer the security, speed and functionality required for professional use. Even so, business managers are using the rapidly evolving forces of cloud computing, social media and information management to adopt
new technology before IT departments even have a chance to discover it. This leads to employees working with free applications, as well as their personal laptops and smartphones—often wi ...

View whitepaper
Thumb original change management guide

How to manage change when moving to the cloud

Moving from legacy to cloud infrastructure is a huge win for business, but the process requires a fundamental shift in organizational culture and business processes, both inside and outside IT. In fact, managing this change may be the biggest challenge your company faces when moving to the cloud, unless you’re equipped with the resources that make for a simple, successful transition.

We’ve helped organizations large and small work through this process, giving them a structured plan and the right tools to easily move to Box. Our tried-and-tru ...

View whitepaper