IT performance management is a strategy that involves an organisation supervising its information technology (IT) in order to analyse whether the Key Performance Indicators (KPIs), the budget and service levels meet the company’s set goals. IT performance management entails standardisation of IT tools, cloud management, application management monitoring (APM), guidance on both human and capital resources of the company and buying decisions. This is facilitated by specific tools that are used for monitoring. The term also refers to a certain group of software tools that help the IT operators to control and monitor the flow of a company. This is vital as it can be used to analyse the current performance and predict any future changes based on demands.
Most companies have established IT performance management especially to control infrastructure. However, in the past years, many companies did not use this strategy because it was challenging to understand IT performance management.
IT operators can use simpler tools which give raw data. The IT performance tools then make a complete analysis of the provided data and find any irregularities or bugs which may result into failure. As for the advanced predictive tools, they are used to identify the beginning of a new problem that might arise in future. This enables the IT operators to resolve the issues before they even occur.
IT performance management helps a company understand the impact of technology on the products, services and places the organisation in a better position to understand the trends and patterns, for example, the utilisation rates. It contributes a lot to business growth especially if it is run like a business independently.
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